Privacy Policy

1. Introduction

Fortuna Quay Resort ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website at roomingfields.com or use our services.

We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is safe with us.

2. Data Controller

Fortuna Quay Resort is the data controller for your personal information.

3. Data We Collect

We may collect and process the following types of data:

Information You Provide

• Name and contact details (email, phone, address)
• Booking and reservation details
• Payment information (processed securely by third parties)
• Messages and enquiries you send us
• Feedback and survey responses

Information We Collect Automatically

• IP address and browser type
• Device information and screen size
• Pages visited and time spent on site
• Referral source (how you found us)
• Cookie data (see our Cookie section below)

4. How We Use Your Data

We use your personal data for these purposes:

• To process your bookings and reservations
• To respond to your enquiries and requests
• To send booking confirmations and updates
• To improve our website and services
• To comply with legal requirements
• To prevent fraud and ensure security
• To send marketing emails (only with your consent)

5. Legal Basis for Processing

We process your data based on:

• Contract: To fulfil bookings and provide services you request
• Consent: For marketing emails and non-essential cookies
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with laws and regulations

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the site to work. Cannot be turned off.
• Analytics Cookies: Help us understand how visitors use our site. We use this data to improve our website.
• Marketing Cookies: Used to show you relevant ads and track campaign results.

You can manage your cookie choices through our cookie banner or your browser settings. Note that blocking some cookies may affect site function.

7. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers who help run our business (payment processors, email services)
• Legal authorities when required by law
• Professional advisors (lawyers, accountants)

All third parties must protect your data to our standards.

8. Data Retention

We keep your data only as long as needed:

• Booking records: 7 years (for legal and tax purposes)
• Marketing consent: Until you withdraw consent
• Enquiry messages: 2 years from last contact
• Website analytics: 26 months

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict how we process your data
• Object to processing
• Data portability (receive your data in a usable format)
• Withdraw consent at any time

To exercise these rights, email us at support@roomingfields.com. We will respond within 30 days.

10. Data Security

We protect your data with:

• 256-bit SSL encryption for all data transfers
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection

11. International Transfers

Your data is stored in the UK and EU. If we transfer data outside these areas, we use approved safeguards like Standard Contractual Clauses.

12. Children's Privacy

Our services are for adults 18 and over. We do not knowingly collect data from children. If you believe we have data from a child, please contact us right away.

13. Changes to This Policy

We may update this policy from time to time. We will post the new version on this page with a new "last updated" date. Major changes will be announced on our website.

14. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

15. Contact Us

For any privacy questions or to exercise your rights: